1. Information We Collect
When you register and use the wtc88 platform, we collect several categories of information to ensure our services operate correctly and securely. The information collected is as follows:
Your full name, date of birth, phone number, email address, and identification details collected at registration. This information is used to verify your identity and ensure accounts are held only by eligible individuals.
Details of MYR deposit and withdrawal transactions, bank account or e-wallet numbers used, and transaction records for financial compliance and security verification purposes.
Device type, operating system, browser version, IP address, general location data, and other technical information automatically transmitted by your device. This is used to improve user experience and detect security threats.
Records of in-platform activity, including games played, access times, betting history, promotion interactions, and customer support history. This data helps us understand user needs and improve our services.
2. How Is Your Information Used?
Wtc88 uses the information collected solely for legitimate purposes related to the delivery of platform services. We do not sell or rent your personal information to any third party for marketing purposes.
The main purposes for which your information is used are as follows:
- Account management: Securely creating, verifying, and maintaining your user account.
- Transaction processing: Processing MYR deposits and withdrawals accurately and securely using local Malaysian payment methods.
- Platform security: Detecting and preventing fraud, money laundering, unauthorised access, and account abuse.
- Customer support: Helping resolve queries and complaints related to your account or transactions.
- Service improvement: Analysing usage patterns to improve platform functionality, interface design, and overall user experience.
- Legal compliance: Meeting applicable legal and regulatory obligations, including identity verification and financial reporting requirements.
3. Cookie Usage & Tracking
The wtc88 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our platform.
There are several types of cookies we use:
- Session cookies: Temporary cookies that are automatically deleted when you close your browser. They are used to maintain your login status throughout a session.
- Persistent cookies: Stored on your device for a longer period to remember your preferences and settings, such as your interface language.
- Security cookies: Helps identify and prevent fraudulent activity by monitoring unusual login patterns.
- Analytics cookies: Collecting information on how users interact with the platform to help us identify areas for improvement.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality, such as the ability to stay logged in or access specific features.
4. Data Storage, Security & Third-Party Sharing
All personal and financial data stored by wtc88 is protected with 256-bit SSL encryption — the same industry-standard security used by leading banking institutions. This ensures that data transmitted between your device and our servers cannot be intercepted or read by unauthorised parties.
Data is stored on servers protected by strict access controls, intrusion detection systems, and regular backups. Internal access to user data is restricted to staff who require it solely to carry out their duties.
We retain your data for as long as your account is active or as needed to provide our services. Following account closure, we will retain necessary records for the period required by law before securely deleting the data.
Wtc88 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, in the following limited situations, information may be shared:
- Payment providers: Required transaction details are shared with licensed payment processors such as FPX gateways and e-wallet operators to process MYR deposits and withdrawals.
- Legal authorities: Information may be disclosed to law enforcement agencies or regulatory bodies when required by law or a valid court order.
- Technical service providers: Technical infrastructure providers — such as cloud services used to operate the platform — may have limited access to data within the scope of strict confidentiality agreements.
5. User Rights, Policy Amendments & How to Contact Us
Your Rights as a wtc88 User
As a wtc88 platform user, you have the following rights regarding your personal information:
- Right of access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. You can also update much of your information directly through your account settings.
- Right to erasure: You may request deletion of your personal information after closing your account, subject to record-keeping obligations under applicable law.
- Right to withdraw consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.
Amendments to This Privacy Policy
Wtc88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. The date of the last update will always be displayed at the top of this document. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
For any enquiries regarding this Privacy Policy, data access requests, or privacy-related reports, please contact the wtc88 team through the following channels:
- Email: [email protected]
- In-platform Live Chat
- Sections FAQ
We aim to respond to all privacy-related enquiries within 5 business days.